The agreement, in plain words.

1. Who you are contracting with

ctx10 is operated by the company below. In these terms, "we", "us" and "our" mean that company, and "you" means the organisation subscribing to the service.

ctx10 is sold for business use only. We do not sell it to consumers, and by subscribing you confirm that you are acting for an organisation — a company, a partnership, a public body — in the course of its business, and not as a consumer.

Legal name

EXPERCEO BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ

Trading as

ctx10

Registered office

Sultan Selim Mah., Eski Büyükdere Cad. No: 61, İç Kapı No: 234415 Kağıthane / İstanbulTürkiye

MERSİS no

0381105557800001

Trade registry

474966-5 · İstanbul Ticaret Sicili Müdürlüğü

Tax no

3811055578 · Maslak Vergi Dairesi

Contact

hello@ctx10.com · +216 21 562 512

The company is registered in Türkiye; the team that operates the service works from Tunisia. What that means for your data is set out on the Data & privacy page, in more detail than this page needs.

2. What the service is

ctx10 indexes how a Creatio instance is built — entities, fields, lookups, pages, business processes, business rules, roles and dashboards, and the relationships between them. It presents that index through a web Explorer, a hosted MCP server for coding agents, ranked checks, and release reports.

ctx10 is read-only. It does not write to your Creatio instance. We describe how that is enforced on the Security page, and we treat those statements as contractual: if we ever needed to change them, you would be told before it happened, not after.

ctx10 is an independent product. It is not affiliated with, endorsed by, or supported by Creatio.

3. Your licence

While your subscription is active and paid for, we grant you a non-exclusive, non-transferable, revocable right to use ctx10 for your own business purposes and for those of the end customers your subscription covers.

You may not:

• resell, sublicense or provide the service to anyone your subscription does not cover;
• reverse-engineer the service, except where law says you may despite this clause;
• use it to build a competing product;
• use it against a Creatio instance you are not authorised to access — this one matters most, and connecting an instance is your representation that you are allowed to.

4. Fees, term and renewal

ctx10 costs $1,000 per month or $10,000 per year, per end customer, in USD. One end customer is one organisation's Creatio — every instance it runs, from production to the sandbox. Current pricing is always on the Pricing page.

This is a subscription and it renews automatically — monthly or annually, matching the term you chose — until you cancel. Sales tax and VAT are added at checkout according to where you are.

We may change our prices. A change never affects a term you have already paid for, and we will tell you before a renewal at a new price, not after it.

5. Cancelling

You can cancel at any time. Your access continues to the end of the period you have already paid for, and it then stops. We do not require notice periods and we do not make you call anyone.

Cancelling is not the same as asking for a refund. For that, see the next section.

6. Refunds

Every subscription carries a 30-day money-back guarantee. The full terms, including how to ask and what happens after the 30 days, are on the Refund Policy page, which forms part of this agreement.

7. Payment and the merchant of record

Paddle collects payment, issues invoices, and handles sales tax and VAT wherever you are. Paddle's name, not ours, is what appears on your card statement. Your purchase is also subject to Paddle's own buyer terms, which they present to you at checkout.

Billing questions — an invoice, a card, a charge you do not recognise — are fastest through Paddle at paddle.net. Anything about the product itself comes to hello@ctx10.com.

8. Fair use

Your subscription has no published limit on environments, indexes, queries or seats. That is because normal work never reaches one, not because no ceiling exists.

If usage on one end customer stops looking like people and agents asking questions and starts looking like automated bulk extraction, we may ask you to change it. We will talk to you first. We will only restrict or suspend access if that conversation does not resolve it, or if the usage is threatening the service for other customers.

9. Your data

Your index and your account data remain yours. We hold them to run the service for you and for nothing else. We do not train AI models on your data — not now, and this is not a clause we have left room to change quietly.

What we hold, what we never take, where it lives, who can reach it and how long we keep it is set out in full on the Data & privacy page. Ask and we delete your index.

Your index contains personal data — Creatio's own list of users, their roles and who changed what — and for that data you are the controller and we are your processor. The Data Processing Agreement sets out what that obliges us to do. It forms part of this agreement, applies to every subscription without anything to sign, and takes precedence over these terms on the processing of personal data.

10. Intellectual property

We own ctx10 — the software, the benchmarks, the checks, the documentation and the name. Nothing in these terms transfers any of that to you beyond the licence in section 3.

Reports, exports and evidence that ctx10 produces about your configuration are yours. Use them however you like, including in audits, in procurement, and with third parties.

11. Availability and warranties

We work to keep ctx10 available and correct, but we provide it "as is" and we do not warrant that it will be uninterrupted or error-free, or that every finding it reports is complete. ctx10 tells you what your configuration says. It is evidence for a decision, not the decision.

Nothing here excludes a liability that cannot lawfully be excluded.

12. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill or anticipated savings.

Our total liability under this agreement, for all claims taken together, is limited to the fees you paid us in the twelve months before the claim arose.

Neither of those limits applies to harm we cause deliberately or by gross negligence. Turkish law does not allow that to be capped or excluded in advance (article 115 of the Code of Obligations), and we would not ask you to accept it if it did: if we act on purpose or with gross carelessness, the cap is simply not there. As in section 11, nothing in this section excludes a liability that cannot lawfully be excluded.

13. Suspension and termination

Either of us may end this agreement on notice. We may suspend or terminate immediately if fees go unpaid after we have asked, if the service is being used against an instance you are not authorised to access, or if use of the service is threatening its security or its availability for others.

When the agreement ends we delete your index within 30 days, and the account itself within 90. The Data & privacy page is the authority on exactly what that covers and on the few things tax law makes us keep for longer. Sections 9, 10, 12 and 15 survive, and so do the deletion duties in the Data Processing Agreement that section 9 brings in.

14. Changes to these terms

We may update these terms. If a change materially affects you we will tell you before it takes effect, and the "last updated" date at the top of this page always reflects the current version. Continuing to use ctx10 after a change means you accept it.

15. Governing law

This agreement is governed by the laws of the Republic of Türkiye, and the parties submit to the exclusive jurisdiction of the courts and enforcement offices of İstanbul, Türkiye.

16. Contact

Questions about these terms go to hello@ctx10.com, or to the registered office in section 1. Everything else is on the Contact page.