A database per customer
Your index gets its own database. You are kept apart from everyone else by design, not by a filter somebody has to remember to apply.
Data & privacy
What we hold about you, and what we never took.
ctx10 reads how your Creatio is built, not what is inside it. That one decision settles most privacy questions before they are asked. Here is the whole list, in plain words.
Last updated 23 July 2026
The whole list
Three things are held. Everything else is either never taken or thrown away as we read.
- The index of your Creatio setup Your processes, business rules, pages, fields and roles — how the instance is built. Held
- Your account The name, work email and company you gave us, so we can run the service and reach you. Held
- Query logs The command we received, the command we ran, how many rows, how many bytes, and the caller’s address and browser. Held
- Your business records Contacts, accounts, leads, orders. The rows inside your Creatio. Never taken
- Personal data inside those records Emails, phone numbers, passwords. Dropped as we read, before anything is written down, so they cannot be searched, exported, or leak later. Removed as we read
- Anything used to train AI We never train models on your data. Your index answers your questions and nothing else. Never
Where it lives, and who can reach it
Live access starts off
Reading a saved index is the normal way to work. Querying your live instance is switched off until you turn it on, for that instance.
Keys belong to one person
Each key belongs to a single seat and you can turn it off at any time. What a key is allowed to do is fixed the moment it is made — it can never grant itself more.
Every query is written down
We log the command we got, the command we ran, and who asked. If you ever need to know what was read and by whom, the answer exists.
Sign-in
You sign in with a password today. Single sign-on is built and switched off until we turn it on; admins will keep a password login as a backup either way.
We only ever read
ctx10 never writes to your Creatio. Four separate locks enforce it — how that is enforced.
Who else touches it
Six companies, and what each one can actually reach. Two are not switched on yet; they are listed anyway so the list never changes quietly.
- Contabo The servers that run ctx10 and hold the databases. Sees: Your index, your account, and the query logs. In use
- Netlify Hosts ctx10.com — the site you are reading now. Sees: Requests to this website. Nothing from your Creatio, and nothing from the product. In use
- Microsoft 365 Our email. Sees: Whatever you email us, and the address you email us from. In use
- Google Analytics and the typeface on this website. Sees: Your visit to this website — pages, rough location, device. Loading the fonts shows Google your address too. Nothing from the product, and nothing from your Creatio. In use
- WorkOS Single sign-on, when it is switched on. Sees: Who is signing in. Not your index. Planned
- PostHog Product analytics — which parts of the app get used. Sees: How the app is used. Not your index. Planned
We do not send your data to an AI
This one gets asked backwards, so it is worth being exact. ctx10 does not send your index to Anthropic, OpenAI, or anybody else. There is no AI provider in the list above because there is no call to one.
It works the other way round. You point your own coding agent — Claude, Cursor, Codex — at ctx10, and it asks us questions. That agent is yours, under your own account with your own AI provider, and what it does with the answers is between you and them. We never train models on your data, and we have nowhere to send it even if we wanted to.
Asking us to delete it
Ask and we delete your index. Email hello@ctx10.com from the address on the account and say what you want removed. You do not need a reason and there is no form to fill in.
Doing a security review
Need a signed DPA, or a security questionnaire filled out? Email hello@ctx10.com and we will turn it around fast. If your review needs something this page does not answer, ask — we would rather write it down here than answer it once.